Privacy Policy
Last updated: June 7, 2026
At Musxiao, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services. By using our services, you agree to the practices described in this policy.
1. Information We Collect
We collect the following types of information to provide and improve our services:
- Personal Information: When you create an account, we may collect your email address, display name, and other identifiers you provide during registration.
- Usage Data: We automatically collect information about how you interact with our services, including pages visited, features used, device information, browser type, IP address, and access timestamps.
- Payment Information: When you make a purchase, payment processing is handled by our payment processor, Creem. We do not directly store your credit card or bank account details. Creem collects and processes payment data in accordance with its own privacy policy.
2. How We Use Information
We use the information we collect for the following purposes:
- To create and manage your account and provide our services to you.
- To process transactions and manage subscriptions through Creem.
- To communicate with you about your account, service updates, and support inquiries.
- To analyze usage patterns and improve the performance, quality, and functionality of our services.
- To detect, prevent, and address technical issues, fraud, or abuse.
- To comply with legal obligations.
3. Information Sharing
We do not sell, rent, or trade your personal information to third parties. We share your information only in the following limited circumstances:
- Creem: We share transaction-related information with Creem, our payment processor, solely for the purpose of processing payments and managing subscriptions.
- AI API Providers: When you use AI-powered features of our services, relevant input data may be sent to third-party AI API providers to generate responses. We strive to minimize the data shared and use providers that respect user privacy.
- Legal Requirements: We may disclose information if required by law, regulation, or legal process, or if we believe disclosure is necessary to protect our rights or the safety of others.
4. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit (TLS), secure storage practices, and access controls. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
5. Cookies and Local Storage
We use cookies and local storage technologies for the following purposes:
- Authentication Tokens: We store authentication tokens in your browser's local storage to keep you logged in and maintain your session securely.
- Functional Cookies: We use cookies to remember your preferences and provide a consistent experience across sessions.
- Analytics: We may use analytics tools to understand usage patterns and improve our services.
You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of our services.
6. Your Rights
You have the following rights regarding your personal information:
- Access: You can request a copy of the personal information we hold about you.
- Correction: You can request that we correct any inaccurate or incomplete personal information.
- Deletion: You can request that we delete your personal information, subject to certain legal exceptions.
- Data Portability: You can request your data in a structured, commonly used format.
- Objection: You can object to certain processing activities related to your personal information.
To exercise any of these rights, please contact us at the email address below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.
7. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: hi@musxiao.com
Musxiao
Hong Kong
This Privacy Policy is effective as of the date stated above and may be updated from time to time. We encourage you to review this page periodically for any changes.